FAQs
Foire aux questions
CANADA- Standard shipping (tracked) 3-9 business days
United States- Standard shipping (tracked) 4-19 business days
INTERNATIONALShipping time may vary and is displayed at checkout ( be aware that some options may not include a tracking number)- International Small Packet Area ( Untracked) 20-60 business days.- International Small Packet Air (untracked) 6-12 business days.- International tracking package (tracking) 11 working days
Please note that once your order leaves our studio, we cannot be held responsible for any unforeseen delays.
It is the customer's responsibility to ensure the accuracy and security of the delivery address provided. We will not be responsible for incorrectly entered shipping information or packages left, stolen or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the reshipping costs of any packages returned to sender due to delivery issues.
If your order hasn't shipped yet, we can fix that for you! Please message or email us at contact@fabiobougies.fras soon as possible with your order number and correct delivery address. If the order has been shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer.
Yes, absolutely!
If you want to stock our candles in your store, you can contact us.
Whether you want to place a large order for an event (wedding, baby shower, party favors, corporate gifts, etc.), simply contact us and let us know the models and quantities you are interested in and the lead time. A member of our team will get back to you with a wholesale price.