Shipping and returns

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• Costs and delivery times :

Fabio Bougies  delivers all over the world, asking for a financial contribution to the shipping costs. All orders placed before 11 a.m. are prepared and shipped the same day by our teams.

Working days: Deliveries are made from Monday to Saturday, except public holidays.

Depending on the size of the package and depending on your mailbox, the package may be delivered to a collection point or to the nearest post office.where you are.
 

• Track my delivery:

As soon as your order has been dispatched, we will send you a confirmation email containing a unique tracking number.

Once the email has been received, log on to the site http://www.colissimo.fr/portail_colissimo/suivre.do

Enter your tracking number so you can more easily track your delivery.
 

• Where to find my invoice:

Fabio Bougies   does not include a paper invoice in its packages, for reasons of simplicity and ecology.

The procedure to follow to obtain your invoice:

Log in to your account, and go to my orders.

You will then find your invoices which you can save or print.

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Returning a damaged or non-compliant product to us:

To return a damaged or non-compliant product to your order, contact customer service by email at the following address with a photo of the damaged or non-compliant product.

contact@fabiobougies.fr

Please include these references below in your email:

• Last name First Name

• Order number

• Address

• Order date

• Product concerned

• Reason for return (damaged or non-compliant product)